Ootry
Ootry

Delete your data

Ootry

Ootry offers two separate operations. Delete my data clears your content and keeps your credits. Delete my account closes the account entirely and forfeits any remaining credits.

1. From within the application

Open the Profile tab. Delete my data and Delete my account are both in the list of settings there. Each asks for confirmation and then takes effect immediately; neither requires an account, and neither requires writing to us.

2. By email

Write to dev@ailancer.com with the subject Deletion request, stating which of the two operations you want.

If you have an account, send the message from the email address associated with it; that is how the account is identified. If you have never created an account your data belongs to a single installation of the application, and we have no way of connecting it to an email address — in that case the in-app option is the only route, and it is also the faster one.

Requests are completed within 30 days of receipt and normally within a few business days. You will receive written confirmation when the deletion is complete.

3. What is deleted

  • Photographs of you saved for try-on
  • Garment images in your wardrobe
  • Generated results and your history
  • Crops submitted for product search
  • Profile data: name, date of birth, height, weight and profile image

These are removed from our storage and from the device. Delete my account performs the same removal for every installation associated with the account, closes the credit wallet and deletes the authentication record, including your email address.

4. What is retained, and for how long

Records of credits granted and spent, of subscription status and of purchases are retained after deletion for the periods prescribed by applicable accounting and limitation legislation. These records hold no images and no profile data. They are kept because we are required to keep them, not in order to identify you.

Your subscription is a contract with Apple or with Google, not with us, and deleting your data does not cancel it. Cancel it in the App Store or in Google Play, otherwise it continues to renew.

5. What deletion does not undo

Deletion of an account is irreversible, and any remaining credit balance is forfeited without refund. If you only want to clear your content, use Delete my data instead — it keeps your credits and your subscription intact.

Contact

dev@ailancer.com · Ailancer OU · See also the Privacy Policy, Sections 8 and 9.